Privacy Policy

Who we are

Bright Choice Building Services Ltd, trading as Bright Choice Building Services, is responsible for personal information handled through this website. For privacy questions or rights requests, contact enquiries@brightchoicefm.co.uk or call 07304 077767.

Enquiries and site visits

When you send an enquiry or request a site visit, we collect the details you provide: your contact details, company and site information, service requirements, the cleaning details you give us and your preferred way of being contacted. The approximate size or scope of the work, your preferred start date and an optional photograph or document are not required fields.

Please only send the information needed to explain the cleaning work. Do not upload sensitive personal information, such as health records, financial account details or identity documents, and avoid unnecessary personal information about other people. We use enquiry details to respond to you, assess your requirements, discuss cleaning arrangements, arrange an agreed visit and manage the enquiry. A request for a visit is not a confirmed booking. Required fields are marked in the form; optional fields can be left blank. The phone number and email address are alternative ways to reach us. If we do not have sufficient contact or site details, we may be unable to assess your enquiry or respond.

Why we use your information

We use enquiry information in our legitimate interests: responding to business enquiries, and arranging and managing commercial cleaning work. Where you ask us to enter a contract with you personally, we use the information that is necessary to take the requested pre-contract steps and to perform that contract.

We also keep records we need for legal obligations, including applicable accounting requirements. We do not make decisions about an enquiry solely through automated processing that has legal or similarly significant effects.

Providers and who can access information

The website uses Lovable Cloud hosting, with a Supabase-backed database and private file storage for enquiries. Resend delivers enquiry notifications to enquiries@brightchoicefm.co.uk, which is hosted through Google Workspace/Gmail. Uploaded files are private and are not attached to notification emails. Ben Johanson, our Managing Director, routinely reads and handles enquiries. Technology providers process information to deliver, support and protect these services, and authorised administrative or support access may also be needed. The hosting infrastructure also processes connection and security information needed to deliver and protect the website.

International processing

Our connected enquiry database is configured in London. Associated provider processing can take place outside the UK, so the database location does not mean all processing is UK-only. Lovable processes enquiry information on our behalf under its Data Processing Agreement, which includes safeguards for restricted transfers from the UK. This covers Lovable and its engaged subprocessors; the separate email services have their own data-protection terms. Resend describes US storage and UK transfer safeguards in its data-protection terms. Google publishes international-transfer provisions in its Cloud Data Processing Addendum. Contact us if you would like information about the providers involved and the safeguards that apply.

How long we keep information

Unsuccessful enquiries are kept for 12 months after our last meaningful contact with you, unless a genuine ongoing need justifies keeping them longer. We record the reason for any extension and review it. Spam and test enquiries are deleted promptly when no longer needed. For active clients, we retain the information needed for the contract and then apply the relevant retention rules. Statutory accounting records are kept for the applicable legal period, generally six years from the end of the relevant financial year, subject to exceptions.

Uploaded files are deleted when they are no longer necessary under the relevant enquiry rule. We review retained enquiry information quarterly. These rules cover our database records, private attachments and relevant email copies. Deletion from our active systems may not immediately remove restricted provider backup or recovery copies; those expire under the applicable provider arrangements. Legal preservation requirements may also affect deletion.

Your rights

Depending on the circumstances, you can ask us for access to your personal information, and ask us to correct or erase it, restrict its use or provide it in a portable form where those rights apply. You can also object to processing based on our legitimate interests, using the contact details above; we will consider your request and explain our response. You can complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ or on 0303 123 1113. You do not need to complain to us first.

Contact

For privacy questions or requests, email enquiries@brightchoicefm.co.uk or call 07304 077767. See also our Cookie Policy.